Service Hours

Account/Service Types	Service Hours
Account Enquiry - Current Account - Multi-currencies Statement Savings Account - Hong Kong Dollar Savings Account - Foreign Currency Savings Account - Time Deposit Account (Deposit Enquiry)	24 Hours
Rate Enquiry - Exchange Rate Enquiry - Deposit Rate Enquiry - Gold Price Enquiry - Prime Rate Enquiry - Interbank Offer Rate Enquiry	24 Hours
Change of PIN	24 Hours
Funds Transfer - Current Account (HKD) - Multi-currencies Statement Savings Account (HKD) - Hong Kong Dollar Savings Account	24 Hours
Funds Transfer - Current Account (CNY) - Multi-currencies Statement Savings Account (CNY)	Mon - Fri: 9:00am - 5:00pm Sat : 9:00am - 1:00pm
Funds Transfer(See Note v) - Current Account(USD) - Foreign Currency Savings Account - Multi-currencies Statement Savings Account (Foreign Currencies)	Mon - Fri: 9:00am - 7:00pm Sat : 9:00am - 1:00pm
Funds Transfer to BEA Account in China(See Note iii)	Mon - Fri: 9:00am - 3:00pm Sat: Not Available
Bill Payment (See Note iv)	24 Hours
Time Deposit - Deposit Enquiry - HKD Placement and Uplift - FCY Placement and Uplift - Add or Edit Maturity Instruction	24 hours Mon - Sat: 9:00am - 7:00pm Mon - Fri: 9:00am - 7:00pm Mon - Sat: 9:00am - 7:00pm
Telegraphic Transfer (HKD and Foreign Currencies)	Mon - Fri: 9:00am - 5:00pm Sat: Not Available
Telegraphic Transfer (CNY)	Mon - Fri: 9:00am - 2:00pm Sat: Not Available
HKD CHATS	Mon - Fri: 9:45am - 4:00pm Sat: Not Available
USD CHATS	Mon - Fri: 9:45am - 4:00pm Sat: Not Available
CNY CHATS	Mon - Fri: 9:45am - 4:00pm Sat: Not Available
Electronic Clearing Trade Services - Letters of Credit	24 Hours
MPF Remittance Statement	24 Hours
Payroll and Autopay - HKD - CNY Collection - HKD - CNY	Mon - Sat: 9:00am - 7:00pm Mon - Fri: 9:00am - 7:00pm Mon - Sat: 9:00am - 6:00pm Mon - Fri: 9:00am - 6:00pm
Bills Position Enquiry Credit Limits Utilization Enquiry	Mon - Fri: 9:00am - 6:00pm Sat: 9:00am - 3:00pm
Statement Request - HKD Current, Statement Savings	24 Hours
Statement Request - USD Current - CNY Current	Mon - Fri: 9:00am - 6:00pm Sat: 9:00am - 1:00pm
Cheque Status Enquiry	Mon - Sat: 9:00am - 11:00pm
Cheque Book Request - HKD Current	24 Hours
Cheque Book Request - USD Current - CNY Current	Mon - Fri: 9:00am - 7:00pm Sat: 9:00am - 1:00pm
Stop Cheque Order	Mon - Fri: 9:00am - 7:00pm Sat: 9:00am -1:00pm
Merchant Services - Account Transaction Download	24 Hours
Currency/Equity Linked Deposits Basket Equity Linked Deposits - with Callable and Optional Kick-in Features Single Equity Linked Deposits - with Callable and Optional Kick-in Features	Please click here for details.
Corporate Cyberbanking Hotline (852) 2211 1321	Mon - Fri : 9:00am - 9:00pm Sat: 9:00am - 5:00pm

Note:
	(i)	Balance enquiries are available 24 hours a day.
	(ii)	For newly added related accounts, the update balance enquiry will be effective on the next day.
	(iii)	The service of Funds Transfer to BEA Account in China is only available on both China and Hong Kong working days.
	(iv)	Bill Payment transaction will be valued on the next working day if the transaction is completed:
		after 4:00 p.m. from Monday to Thursday;
		on Saturday/Sunday/Public Holiday; or
		when Typhoon No.8 or higher Signal, or Black Rainstorm warning is hoisted.
		Your Bill Payment transaction will be processed on the first working day of next week if the transaction is completed after 4:00 p.m. on Friday.
	(v)	Fund transfer of same foreign currencies are available for 24 hours.