Please find the list of Q&A below for your reference to solve any technical problem that may occur during your access to Corporate Cyberbanking.

Q1 Who can I call if I cannot get access to Corporate Cyberbanking - Internet even I enter my account number and PIN correctly?

You can call our hotline (852) 2211 1321 during service hours.

Q2 If the system does not respond after I confirm the transaction, how do I know whether the transaction has been processed?

You can re-enter the Corporate Cyberbanking and check the transaction details and balances in the [Account Activity] and the [Account Balance] sub-functions respectively or you can contact our hotline (852) 2211 1321 during service hours.

Q3 Why are my browser's [Back], [Forward] functions, etc. and its tool bars not provided?

For security reason, these functions and tool bars of the browser are not provided after you enter Corporate Cyberbanking.

Q4 What should I do if I encounter technical problem when using Corporate Cyberbanking?

If encounter technical problem when using our service, you can go to Corporate Cyberbanking login page and press "Browser Setting" to view your computer's configuration. You can then follow the technical support section on the same page to set your computer configuration. Or you can contact our hotline (852) 2211 1321 during service hours.

Q5 I get an error message mentioning "Cookies", "Java" or "JavaScript" not enabled. What does it mean?

Due to the requirements of the service, "Cookies", "Java" and "JavaScript" must be enabled in your browsers.

In Internet Explorer 5.0/6.0* :
1. Click [Tools]
2. Select [Internet Options]
3. Select [Security] Tab
4. Click [Medium]
5. Click [OK]

(* Please refer to [HELP] contents of your browser for other versions.)

Q6 I already used the recommended version of the browser and its required settings, but I still have problems in viewing some of the web pages. What should I do?

You should check your modem settings or the connection to your Internet Service Provider (ISP). Another reason may due to the peak traffic in the Internet, and you should try again to connect.

Q7 When I use the service with the Netscape Communicator browser, I find that it cannot print the information involving transaction details by clicking the [Print] button. However, it works properly to print the information of account or rate enquiry. Why?

Since the Netscape Communicator browser does not support printing of information involving transaction details, the [Print] button is therefore disabled. You may use the [Print Scrn] key on the keyboard to print the information. Please refer the screen printing function in the User Manual of Microsoft Windows for details.

Q8 What should I do for the following window "Warning - Security" displays during login Corporate Cyberbanking?

This might be a system incompatible issue about the old version of Java Virtual Machine "JVM" in your browser. Would you please consider to update it with the latest version for continuous using Corporate Cyberbanking.

To check your JVM version, please click here.

To download a new JVM version, please click here.

Q9 Which JVM versions are incompatible with Corporate Cyberbanking?

The following JVM versions are incompatible with Corporate Cyberbanking,
- versions before 1.4.2_03
- versions before 1.4.1_06
- versions before 1.3.1_10

By the way, Corporate Cyberbanking supports the following JVM versions,
- versions of 1.4.2_03
- versions of 1.4.1_06
- versions of 1.3.1_10

Q10 How to check your JVM version?

You can select [Tools] from the menu bar at Internet Explorer, and then select [Internet Options] and click [Advanced] for checking. For details, please click here to view.

Q11 How to download the latest / proper JVM?

You can click on the following button to update your JVM program to the latest version.

Q12. I am using Microsoft Windows XP and Internet Explorer, what should I do if the Corporate Cyberbanking Login screen does not pop-up?

If you are using Microsoft Windows XP with Service Pack 2* installed, then the pop-up blocker function in Windows XP may have blocked the CCB Login screen, please do the following actions to enable CCB Login Screen:

In Internet Explorer,
1. Click [Tools]
2. Point to [Pop-up Blocker], and select [Pop-up Blocker Settings…]
3. Under [Notifications and Filter Level], select [Medium: Block most automatic pop-ups] for [Filter Level]
4. Click [Close]

Q13. I am using Microsoft Windows XP and Internet Explorer, what should I do if I see the following "Security Warning" window displays during login Corporate Cyberbanking?

If you are using Microsoft Windows XP with Service Pack 2 installed, and login CCB for the first time with e-cert, then the warning above will be shown to prompt the user to install a signed applet from BEA. Please select one of the followings:

• "Always install software from “The Bank of East Asia, Limited"
• "Ask me every time"

Then click [Install] to install the required applet for CCB.

*For more information of Microsoft Windows XP Service Pack 2, please refer to Microsoft’s website or related information.

If the list of Q&A above did not solve your problem, please call our hotline (852) 2211 1321 during service hours, and we will be glad to assist you.