Table of Contents

1. Introduction of Corporate Cyberbanking
2. Service Hotlines
3. Brief on Corporate Cyberbanking
4. Operations of Corporate Cyberbanking
5. Functions of Corporate Cyberbanking
6. Security
7. Digital Certificate
8. One-time Password
9. e-Statement
10. CyberAlert
11. Corporate Cyberbanking Forms

1. Introduction of Corporate Cyberbanking

Q1.1 What is Corporate Cyberbanking?

Corporate Cyberbanking is an innovative and integrated banking service for corporate users to manage their account activities through the use of Internet.

With Corporate Cyberbanking, you can now manage your corporate finances such as account enquiry and funds transfer at anytime, anywhere and anyhow.

Q1.2 How do I manage the service?

The operations for various electronic channels are very easy and simple. Upon account opening, two types of Personal Identification Number (PIN) will be provided to you, they are the Administrator PINs and Signer PINs. The Administrator PINs are for the management of user profile and user access profile. The Signer PINs are for your authorised signer to approve banking transactions.

To further protect your account information, you are required to change the PIN on your first login. On the other hand, you are also advised to change the PINs from time to time for your protection.

Q1.3 How can I apply for Corporate Cyberbanking?

You can enjoy the service by opening an Corporate Cyberbanking Account at any one of our BEA branches.

Q1.4 What is the service charge of Corporate Cyberbanking?

Other than transaction fee and additional services*, Corporate Cyberbanking is free of charge. Moreover, charges for subscribing additional services will be waived until 31 December 2006. Annual fee will be applied from 1 January 2007.

Below are the bank charges of Corporate Cyberbanking

Q1.5 What are the daily transaction limits of Corporate Cyberbanking?

Daily Withdrawal Limits

Internet Banking

Internet Banking With Digital Certificate

Phone Banking

You are able to lower your withdrawal limits at and after account opening.

Daily Deposit Limits

Daily deposit limits of Non-designated 3rd party Account(BEA) (receiving funds transfer through Corporate Cyberbanking).

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2. Service Hotlines

Q2.1 Who can I call if I have any problem or enquiry in using Corporate Cyberbanking?

You can contact our branches or call our Internet Banking Enquiry Hotline on (852) 2211 1321.

The service hours (in HONG KONG time) for Internet Banking Enquiry Hotline are:
Monday to Friday : 09:00 to 21:00
Saturday : 09:00 to 17:00


For phone numbers and addresses of our branches, please visit the website of our Bank at http://www.hkbea.com.

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3. Brief on Corporate Cyberbanking

Q3.1 What are the banking services that are available through Corporate Cyberbanking?

You can manage your company's accounts with the following banking services through Corporate Cyberbanking:
- Account Enquiry
- Funds Transfer
- Bill Payment
- Time Deposit (Enquiry, placement uplift, and renewal)
- Rate Enquiry (Deposit rates, exchange rates, Prime rates, and Passbook Gold Price)
- Remittance (T/T, CHATS, and Electronic Clearing)
- Trade Services (LC Application and LC Amendment)
- MPF Remittance Statement for Contribution and enquire MPF contribution history
- Payroll & Autopay
- Cheque Services (Stop cheque and cheque book request)
- Other Services (Statement request)
- Merchant Services (Account transaction Download)

Q3.2 How can I access to each function of Corporate Cyberbanking?

A Main Menu is located at the left-hand side of the screen to allow you to access to each function anytime you like.

Sub-menu is also located at the top of the screen for easy access to a further break down function.

Q3.3 Which account types are available in Corporate Cyberbanking?

- Current Account
- Multi-currencies Statement Savings Account
- Time Deposit Account
- HKD Savings Account
- FCY Savings Account

Q3.4 What are the services hours of each function and account type?

You can view the timetable of service hours for various functions and account types by selecting the [Information] button on the Main Menu.

Please note that all hours expressed in the time table are in HONG KONG time (HKG) and so are all time expressions in all functions and their screens such as account balance screens.

Q3.5 How, when and where can I use Corporate Cyberbanking?

If you are able to access the Internet with recommended hardwares, softwares and browsers, you are able to perform transactions without any time and geographical boundaries.

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4. Operations of Corporate Cyberbanking

Q4.1 How can I get connected to Corporate Cyberbanking?

You can directly go to the website of Corporate Cyberbanking at
http://www.hkbea-cyberbanking.com/corporate or through a direct link located the website of our Bank at http://www.hkbea.com and then enter your account number and PIN.

If you havesubscribed Phone Banking while opening your Corporate Cyberbanking account, you can simply dial 2211 1838 with a touch-tone phone to login.

Q4.2 What are the recommended hardwares and softwares in using Corporate Cyberbanking?

Hardware requirements
Personal Computer (PC)

-	Intel Pentium III 500MHz or higher of IBM-Compatible PC with mouse
-	128MB or more main memory (RAM)
-	56kbps or faster modem
-	SVGA Monitor

Software Requirements
Operating Systems

-	Microsoft Windows NT 4.0/Millennium Edition/2000/XP (English, Traditional Chinese or Simplified Chinese Version)

Browser

-	Microsoft Internet Explorer 5.0 or above* * Service Pack 1 must be installed for Microsoft Internet Explorer 5.5
-	"Java", "JavaScript", and "SSL" options are enabled
-	Sun Microsystems Java 2 platform version 1.4.2_03/1.4.1_06/1.3.1_10 or above, or Microsoft Java Virtual Machine (JVM)

Q4.3 How can I print the information?

A [Print] button is always available on the top of the screen. Simply click the button once you would like to print the information displayed on the screen.

Q4.4 What should I do if I want to exit Corporate Cyberbanking?

By selecting the [Logout] button located at lower side of the Main Menu, you are able to logout Corporate Cyberbanking whenever you like.

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5. Functions of Corporate Cyberbanking include :

5.1 Account Enquiry
5.2 Funds Transfer
5.3 Bill Payment
5.4 Time Deposit
5.5 Remittance
5.6 Trade Services
5.7 MPF
5.8 Payroll & Autopay
5.9 Cheque Services
5.10 Other Services
5.11 Merchant Services
5.12 Rate Enquiry
5.13 Change PIN
5.14 Information

Account Enquiry

Q5.1.1 What information can I get from the [Account Enquiry] function?

Funds Transfer

Q5.2.1 What services are available in [Funds Transfer]?
[Funds Transfer] function can be transferred funds to Local and BEA (China) Account. You can transfer funds from your accounts to your own local accounts or other BEA accounts and also to pre-designated 3rd party accounts with prior registration with opening branches. Also, you can make funds transfer to pre-designated and non-designated BEA (China) Accounts.

Q5.2.2 How can I transfer fund from my account?

After selecting [Funds Transfer] on the Sub-Menu, you can input the transaction details to make a fund transfer. Then you can click the [Proceed] button to continue the transaction or click the [Clear] button to reset the input. In the following screen, you may verify and confirm the transaction details (and the exchange rates, if applicable) by clicking the [Confirm] button or withdraw the transaction by clicking the [Cancel] button.

Q5.2.3 How do I know whether my funds transfer has successfully been completed?

If the transaction is accepted, a message of "Transaction Completed" and a transaction reference number will be displayed on the screen. If the transaction is rejected, a reject message will be displayed on the screen. You can also click the [Print] button to print the transaction records.

Q5.2.4 What are the limitation of Funds Transfer to BEA (China) Account?

As the Funds Transfer to BEA (China) Account transaction is confined to Hong Kong Dollar and US Dollar only, therefore the receiving BEA (China) Account must be a HKD or USD account. Also, the service hours is Monday to Friday 9am to 3pm and must be on both Hong Kong and China working days.

Q5.2.5 What is the service charge of Funds Transfer to BEA (China) Account?

The service charge for this service is HKD150.

Bill Payment

Q5.3.1 What are the services available in [Bill Payment]?

You can make payment to over 100 merchants through Bill Payment.

Q5.3.2 What type of daily withdrawal limits will be calculated when make payment through bill payment function?

Each time when the payment is finished, we will calculate the type of daily withdrawal limits named "To pre-designated 3rd party account (BEA and other banks)".

Time Deposit

Q5.4.1 What are the services available in [Time Deposit]?

You can enquire your deposits, place and uplift a deposit, and give deposit renewal instructions in the [Time Deposit] function.

Q5.4.2 What information can I get from the [Deposit Enquiry] sub-function?

By selecting [Deposit Summary], you are able to view deposit records of all time deposit accounts. You can also select any one of your time deposit accounts to view its deposit records.

For details of each deposit, you can just click the [deposit number] and the following information will be shown to you:
-Time Deposit account number
-Deposit number
-Deposit term
-Deposit type
- Principal
-Effective/Due date
-Auto-renewal instruction (if existed)
-Others (e.g. amount payable at maturity, regular interest, etc.)

Q5.4.3 What should I do if I want to give a deposit placement, uplift or renewal instruction to your Bank?

After clicking the corresponding button of the sub-function, you can input the transaction details. Then you can click the [Proceed] button to continue or click the [Clear] button to reset the screen. In the next screen, you may verify and confirm the transaction details (and the interest/exchange rates, if applicable) by clicking the [Confirm] button or withdraw the transaction by clicking the [Cancel] button.

Q5.4.4 What deposit types can I operate in the [Time Deposit] function?

-HKD Time Deposit with Bank of East Asia (BEAH)
-FCY Time Deposit with Bank of East Asia (BEAF)

Q5.4.5 How do I know whether my deposit placement, uplift or renewal instruction has successfully been completed?

Once the transaction is accepted, a message of "Transaction Completed" and a transaction reference number will be displayed for your reference. If the transaction is rejected, a reject message will also be displayed. You can also click the [Print] button to print the transaction records.

Q5.4.6 What kinds of instructions can I place in the [Deposit Renewal] sub-function?

There are three types of instructions in the [Deposit Renewal] sub?function:
- Deposit Renewal Instruction (Multiple Times)
- Deposit Renewal Instruction (One Time Only)
- Cancellation of Deposit Renewal Instruction

In addition, when you place "Deposit Renewal Instruction (Multiple Times)", you can choose either "Renew Principal plus Interest" or "Renew Principal and Pay Interest" and the interest will be paid to an interest disposal account.

Remittance

Q5.5.1 What are the services available in [Remittance]?

They are Telegraphic Transfer, CHATS (HKD & USD), and Electronic Clearing.

Trade Services

Q5.6.1 What are the services available in [Trade Services]?

You can submit L/C application and L/C amendment through this function.

MPF

Q5.7.1 What can I do in the [MPF] function?

You can submit the remittance statement for Mandatory Provident Fund (MPF) contribution of your company and check the contribution history.

Payroll & Autopay

Q5.8.1 What services are available at [Payroll & Autopay]?

There are Payroll, Autopay and Collection:
Payroll - Arrange salary payment to your employees, and the funds can be transferred to any bank account in Hong Kong.
Autopay - Funds transfer to more than one account of BEA and/or the any other bank in Hong Kong within one single transaction.
Collection - Collecting funds from accounts that have authorised direct debit payment to your company.

Cheque Services

Q5.9.1 What are the services available in [Cheque Services]?

The services are stop cheque and cheque book request.

Other Services

Q5.10.1 What are the services available in [Other Services]?

You can request account statement through this function.

Merchant Services

Q5.11.1 What are the services available in the [Merchant Services]?

The services are Account History Download and Account Activity Download. To use these services, prior arrangement and service fee are required.

Rate Enquiry

Q5.12.1 What information can I get from the [Rate Enquiry] function?

You can view the following financial information :
- Hong Kong Dollar Deposit Rates
- Foreign Currency Deposit Rates
- Foreign Currency Exchange Rates (T/T) and Passbook Gold
- Foreign Currency Notes Exchange Rates
- Interbank Offer Rate Information
- Prime Rate Information

Change PIN

Q5.13.1 How can I change my PIN of Corporate Cyberbanking?

You can change your PIN anytime by clicking the [Change PIN] button on the Top Menu.

Information

Q5.14.1 What can I get from the [Information] function?

You can view the following information:
- Terms and Conditions
- Disclaimer
- Privacy Statement
- Features
- Frequently Asked Questions (FAQ)
- Digital Certificate
- Security Tips
- Service Hours
- Bank Charges

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6. Security

Q6.1 How do I login to the Corporate Cyberbanking website safely?

You can safely login to Corporate Cyberbanking by entering the homepage of The Bank of East Asia, Limited "www.hkbea.com" or the homepage of Corporate Cyberbanking "www.hkbea-cyberbanking.com/corporate" into your browser, or bookmark these authentic websites for future use. The Bank of East Asia will never ask you for your PIN by email or phone. In addition, do not click on any URLs or hyperlinks embedded in email to access our Bank's website, or to login to Corporate Cyberbanking.

Q6.2 Is Corporate Cyberbanking secure?

Corporate Cyberbanking offers 5 types of security measures to safeguard your financial information:

1. Personal Identification Number (PIN) and Digital Certificate
You can login to Corporate Cyberbanking by using your Corporate Cyberbanking account number and PIN or even a designated digital certificate issued by Hongkong Post or Digi-Sign Certification Services Limited.

2. Last Login Time
You can view your last login time after successful login to Corporate Cyberbanking.

3. Automatic Exit
To protect against unauthorised access, the connection to Corporate Cyberbanking will be automatically terminated after the service has been idled for 10 minutes.

4. Change PIN on a Regular Basis
Corporate Cyberbanking will ask users to change their Login PINs on a regular basis for every 30 days. The used passwords are only valid if used alternately. This will not apply to the Corporate Cyberbanking accounts using digital certificate.

5. Secure Sockets Layer (SSL) 128-bit Encryption
"SSL" is an international and well-proven standard employed to ensure secure transaction of information. All information transmitted between your computer and the Bank through the Internet is encrypted.

Q6.3 Do you provide any security tips for using Corporate Cyberbanking?

PIN Management
- Do not disclose your PIN to anyone including any joint account holder(s). In addition, do not send your PIN via email and never use the same PIN to access other services.
- Contact us immediately of any actual or suspected unauthorised use of your PIN and confirm notification to us in writing.
- Do not, under any circumstances, disclose your PIN to anyone who claims to represent the Bank or who claims to be the Bank's employee or other authorised person or the Police. It is not necessary for anyone to know your PIN. The Bank will never ask you for your PIN by email.
- Disable options on your browser to avoid storing or retaining your PIN on your personal computer.
- Change your PIN immediately when using Corporate Cyberbanking for the first time and destroy any documents containing PIN information.
- Be sure not to use your identity card number, telephone number, date of birth, driver¡¦s license number or any popular number sequences (such as 987654 or 123456) for your PIN. Avoid using the same digit more than twice (such as 111111 or 222222).
- Do not write down your PIN - memorise it.
- Be alert to your surroundings before conducting any banking transactions. Make sure no one sees your PIN and cover the keypad when you enter your PIN on any device, such as a personal computer or other self-service terminal such as a kiosk.
- For security reasons, change your PIN regularly.
- Change your PIN immediately if there is any suspicion of being deceived by fake websites or email. For example, you fail to login to a service website after inputting your correct PIN, with or without any alert messages.

To request for new PINs, you could download the form CCB008, fill in the required information and return it to your account opening branch for further processing.

Personal Computer and email Protection
- Take precautions against hackers and viruses when sending and receiving emails, opening any email attachments, visiting and disclosing personal / financial information to unknown websites, and downloading files or programmes from websites.
- Increase your protection with proper firewalls and anti-virus software and update them with security patches or newer versions on a regular basis to strengthen the security of your personal computer.
- Upgrade browsers and application software to support 128-bit SSL encryption or a higher encryption standard.
- Remove file and printer sharing options on your personal computer, especially when you have Internet access via cable modem, broadband connection, wireless connection or other similar set-up.
- Do not use software or programme(s) from untrustworthy sources.
- Do not click URLs or hyperlinks embedded in any email to access our Bank¡¦s website.
- Limit the number of people who can use your personal computer and set your own password for your personal computer if it has this facility.
- Disable your browser¡¦s ¡§AutoComplete¡¨ function. On some browsers, this function remembers the data you input previously. Refer to your browser¡¦s ¡§Help¡¨ function if necessary.

Accessing Corporate Cyberbanking
- Keep your Corporate Cyberbanking Account Number confidential at all times and do not send account information via email.
- Make sure that all other browsers are closed before logging into Corporate Cyberbanking.
- Input Corporate Cyberbanking or the Bank¡¦s website address into the address bar of a web browser directly.
- Only access Corporate Cyberbanking through www.hkbea.com or www.hkbea-cyberbanking.com/corporate.
- Every time you login to Corporate Cyberbanking, please verify your last login date and time on the first page.
- Do not click a hyperlink in an email, search engine or any untrusted source to login to Corporate Cyberbanking.
- Always logout and then clear the browser cache after each banking session.
- Do not leave your personal computer unattended while using Corporate Cyberbanking.
- Do not use public computers to access Corporate Cyberbanking.
- Check your bank balance and transaction history regularly. Notify the Bank immediately if you discover any errors or unauthorised transactions.
- Regularly review and follow security tips issued by the Bank.
- Contact the Bank for confirmation immediately whenever a website claiming to originate from the Bank looks suspicious to you.

Use of Digital Certificate
- Keep your Digital Certificate private key and password confidential at all times. Do not disclose the password to any person including any joint account holder(s). In addition, do not send your password via email and never use the same password to access other services.
- Call the Bank immediately of any actual or suspected, unauthorised use of your Digital Certificate and confirm notification to the Bank in writing.
- Do not, under any circumstances, disclose your Digital Certificate password to anyone who claims to represent the Bank or claims to be the Bank's employee or other authorised person or the Police. It is not necessary for anyone to know your password. The Bank will never ask for your password by email.
- Disable options on browsers to avoid storing or retaining your Digital Certificate password on your personal computer.
- Be sure not to use your identity card number, telephone number, date of birth, driver¡¦s license number or any popular number sequence (such as 987654 or 123456) in your Digital Certificate password, and avoid using repetitive digit (such as 111111 or 222222).
- Set a password to protect your Digital Certificate immediately after your have received your Digital Certificate.
- Do not write down your Digital Certificate password - memorise it.
- Be alert to your surroundings before conducting any banking transaction and make sure that no one sees your Digital Certificate password and cover the keypad when you enter your password on any device, such as a personal computer or a self-service terminal such as a kiosk.
- For security reasons, change your Digital Certificate password regularly.
- Notify the Bank of any change to the information provided to a Certificate Authority (¡§CA¡¨) as soon as such change occurs. The Bank shall not in any event be held liable for any loss or damage resulting from or in connection to your failure to do so.
- Do not use your Digital Certificate after it has been cancelled or revoked, or has otherwise become invalid.
- Please store the digital certificate in a floppy disk or smart card, and place it in the computer's disk drive or card reader only when necessary. In addition, please keep the floppy disk or smart card in a safe and secure environment when not using.

Other Notes
- Check your bank statement(s) regularly and notify the Bank immediately if you find any suspicious or unusual transactions.
- Keep your Digital Certificate, bank statements, cheque books and other important documents in a safe place. If you want to discard any documents that contain your personal information, destroy them first.
- Under no circumstances shall the Bank, by way of email, ask for your personal information, such as your password, identity card number, date of birth, credit card number, credit card expiry date, etc. In addition, we will not ask you to enter the Bank¡¦s website by clicking hyperlinks attached to any email.
- Check the website¡¦s privacy policy statement and statement on security safeguards before providing personal data to the website.

Q6.4 Do I need to clear browser memory cache?

To safeguard your account information, you are advised to close all your browsers instantly after logging out of Corporate Cyberbanking to clear the browser memory cache.

Q6.5 What system settings do the security features of Corporate Cyberbanking require?

Our system will check whether your browser is a proper version, and whether "Java" and "JavaScript", "SSL" and "cookie" are enabled.

Q6.6 How can I upgrade the version of my browser?

You can upgrade your browser version by going to the Microsoft's download site.

Q6.7 What should I do if I want to enable the SSL feature?

Enable SSL Version 2.0 and 3.0

In Internet Explorer 5.0* :
1. Click [Tools]
2. Select [Internet Options]
3. Select [Advanced] Tab
4. Choose [Security] and enable SSL Version 2.0 and 3.0
5. Click [OK]

(* Please refer to [HELP] contents of your browser for other versions.)

Q6.8 Why are previous entries displayed as a dropdown list when I enter data in some fields such as account number, PIN, transaction amount, etc.?

Some latest versions of browsers have a special feature, such as "AutoComplete" in Internet Explorer 5.0, that it can save previous entries you have made for web addresses, forms, passwords, etc. Therefore, when you type similar information in one of these fields, a dropdown list with possible matches will automatically available for selection.

To protect yourself and prevent from unauthorised use of your account, you are recommended to disable this kind of feature in your browser. You may also lock your computers and laptops by using power-on passwords, etc to prevent from unauthorised access.

Q6.9 Which are BEA Group's websites?

Please note that the BEA Group currently maintains the following websites only:
- www.hkbea.com
- www.hkbea.com.cn
- www.hkbea.com.tw
- www.cabea.com
- ca.hkbea.com
- www.hkbea.com.sg
- www.hkbea-cyberbanking.com
- www.hkbea-cyberbanking.com.cn
- www.hkbea-cyberbanking.com/corporate
- biz.hkbea-cyberbanking.com
- www.easecurities.com.hk
- www.bluecross.com.hk
- www.tricor.com.hk

Remarks: The Bank of East Asia will never ask you for your PIN by email or phone. In addition, do not click on any URLs or hyperlinks embedded in email to access our Bank's website, or to login to Corporate Cyberbanking. For further queries, please contact our Customer Service Hotline at 2211 1321.

Q6.10 Where can I learn more about security protection and Internet banking?

You can visit the website of The Hong Kong Association of Banks at www.hkab.org.hk/PDF/customer_info/ebanking_e.pdf to learn the practical tips on "Internet Banking - Keeping Your Money Safe".

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7. Digital Certificate

Q7.1 What is the benefit of using digital certificate?

It can allow customers to use the digital signature in the means of electronic certificate to approve the transaction via the Internet for a stronger security.

Q7.2 Who can approve the transaction by using the digital certificate?

System Administrator is required to assign user(s) with digital certificate as the signer in order to approve transaction with digital certificate.

Q7.3 Where can I apply for the digital certificate?

In cooperation with Hongkong Post & Digi-Sign Certificate Services Limited, Corporate Cyberbanking accept Hongkong Post's Bank-Cert (BEA) & Digi-Sign's ID-Cert. For the application of ID-Cert, you can refer the Digi-Sign's website - http://www.dg-sign.com for more details.

Q7.4 If I have already possessed a digital certificate from other Certificate Authority (CA), can I use it to perform Corporate Cyberbanking transactions?

Corporate Cyberbanking only accepts Hongkong Post's Bank-Certs that issued by BEA. Moreover, the organisational ID-Cert issued by Digi-Sign.

Q7.5 If I lost my digital certificate or the pin of digital certificate, do I need to inform Bank of East Asia?

For easier management and renew the information saved in Bank of East Asia, other than notify the according Certificate Authority, you should also notify Bank of East Asia immediately if you found the mentioned circumstances.

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8. One-time Password

Q8.1 What is one-time password?

A one-time password is an SMS-based password generated by our bank and sent to your registered mobile phone number as an additional form of identity authentication. A one-time password enables you to perform designated transactions through Corporate Cyberbanking. Each one-time password is used only once for a designated transaction and expires within three minutes.

Q8.2 If I am using digital certificate to access Corporate Cyberbanking, do I still need to use one-time password?

No, digital certificate already provided you with a two-factor authentication security, therefore, one-time password is not needed when you perform transactions on Corporate Cyberbanking.

Q8.3 When do I need to use a one-time password on Corporate Cyberbanking?

If you have not apply to use digital certificate in your Corporate Cyberbanking account, then one-time password will be required when you sign the following transactions:

Q8.4 How can I register to use one-time password?

To register to use one-time password, please ask your system administrator to provide your mobile phone number and other related information in "User Maintenance". Next time you login, a confirmation screen will be prompted and information entered by your system administrator will be shown. Please verify those information are correct, then enter your signer PIN to confirm those information to complete the registration process.

You can also see the demo on how to register to use one-time password on Corporate Cyberbanking.

Q8.5 What information is required to be entered by system administrator, in order to use one-time password?

Your Corporate Cyberbanking system administrator has to provide the following information for a signer, in order for the signer to use one-time password.

Q8.6 What is BEA Identity Message?

"BEA Identity Message" will appear on SMS being sent from Corporate Cyberbanking system for you to identity that the sender of the SMS is our bank.

Q8.7 After registration, how can I receive a one-time password to sign a transaction?

After successful registered to use one-time password, when you sign a designated type of transaction, you will find a "Request one-time password" button at the end of the page. Click on the button, and a one-time password will be sent to your registered mobile phone. Enter the one-time password along with your signer PIN to sign the transaction.

You can also see the demo on how to use one-time password to sign a transaction on Corporate Cyberbanking.

Q8.8 After I click the "Request one-time password" button, I have not received the one-time password, but the "Request one-time password" button is disabled. What should I do?

Please make sure your registered mobile phone number is correct. If it is correct, you can click "Cancel", and then select the transaction you want to sign, you will then be able to request one-time password to be sent to your mobile phone again.

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9. e-Statement

Q9.1 What is e-Statement service?

e-Statement service provides you with a convenient way to view your account statements online in PDF format via Corporate Cyberbanking - Internet.

Q9.2 How much does e-Statement service cost?

e-Statement service is provided free of charge to Corporate Cyberbanking customers.

Q9.3 Which account types provide e-Statement service?

At present, the following accounts provide e-Statement service to Corporate Cyberbanking customers. Additional account types will provide this service to Corporate Cyberbanking customers in the future.

Q9.4 Who can use e-Statement service?

Only those registered to use e-Statement service by an administrator can view e-Statements of the related / associated accounts via Corporate Cyberbanking - Internet. Access rights for each account are pre-determined according to their Function Access Profile ("FAP") and Data Access Profile ("DAP").

Note: To view e-Statements of their accessible accounts, users must have the minimum access right to account enquiry functionality, including balance, summary, history, and today's activity.

Q9.5 How do I register for e-Statement service?

To register, your administrator simply needs to log into Corporate Cyberbanking and select "e-Statement Maintenance" from the main menu. A list will appear of all users eligible for registration of the e-Statement service. The administrator can then proceed to select the users for registration and follow the on-screen instructions.

Note: If two administrators exist, dual approval will be required for e-Statement service registration.

Q9.6 Will the company still receive physical statements after registering for e-Statement service?

Yes. Your company will still receive physical statements after registering for e-Statement service.

Q9.7 How long will past e-Statements be retained?

You can view e-Statements via Corporate Cyberbanking - Internet for a maximum period of two years beginning from 1^st January, 2005.

Q9.8 Why can't I view an e-Statement?

Firstly, check to see if the administrator has registered you for e-Statement service. Secondly, you must have installed Acrobat Reader version 6.0 or above in order to view the e-Statement in PDF format.
If you encounter any further problems, please contact the Corporate Cyberbanking Hotline on (852) 2211 1321 during service hours.

Q9.9 How can I identify an authentic e-Statement from BEA?

Every e-Statement in PDF format will be signed by a digital certificate from BEA to verify the e-Statement's authenticity and integrity. To validate the digital signature of the Bank, you need to download BEA's digital certificate to your Acrobat Reader.
The procedure is as follows:

Step 1:
Click on the Signatures tab on the left-hand side of your Acrobat Reader. The signature details will then be displayed.

Step 2:
Right click "Signature2, Signed by BEA Digital Certificate for e-Statement" of the signature details. A pop-up menu will be displayed. Select "Properties" in the menu. A Signature Properties window will appear.

Step 3:
After verifying that this document is signed by BEA, click "Trust Identity" under "Additional Information".

Step 4:
A certificate security alert pop-up window will be displayed. Click "OK" to confirm that you have verified the identity of the certificate.

Step 5:
Now proceed to import the certificate into your Acrobat Reader by clicking on the Import button. A few seconds later, an import complete message will be shown. Click "OK" to complete the download certificate procedure.

Step 6:
Upon completing Step 5, next time when you open a e-Statement, click on the Signatures tab on the left-hand side of your Acrobat Reader. It will show that "Signature is valid" to indicate the e-Statement is signed by a digital certificate from BEA.

Q9.10 How can I terminate e-Statement service?

An administrator will need to log into Corporate Cyberbanking and refer to the e-Statement Maintenance section where a list of all eligible users will be displayed. The administrator can then proceed to click "Edit" and select the checkbox " Stop e-Statement" to stop e-Statement service for all users.

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10.CyberAlert

Q10.1 What is CyberAlert?

CyberAlert is an online alert service for customers to receive alert message in form of mobile phone SMS and/or email after a transaction is executed through Corproate Cyberbanking.

Q10.2 What kinds of alert type does CyberAlert provide?

Currently, you can receive CyberAlert of the following Corporate Cyberbanking transactions:

Q10.3 How can I register for CyberAlert service?

To register for CyberAlert, system administrator should provide the following information for each user in Corporate Cyberbanking “User Maintenance” function. These information are also used in other Corporate Cyberbanking services, such as one-time password.

- Mobile Phone Number
- Mobile Phone Service Operator
- SMS Language
- BEA Identity Message
- E-mail address

In addition, system administrator should follow the steps below to set-up CyberAlert for each user:

1. Login Corproate Cyberbanking as system administrator. Select “User Maintenance” from user menu, and click “CyberAlert” in submenu.
2. Select the user who will receive the CyberAlert, and click “Edit”.
3. Click the “New” button to set-up a new CyberAlert.
4. Enter the details for the new CyberAlert, and click the “Proceed” button to process the new CyberAlert set-up request.
5. The new CyberAlert set-up is completed and will be effective in next business day.

Q10.4 When will my newly set-up/modified/deleted CyberAlert effective?

All alert creation, modification and deletion, including modification of mobile phone number and e-mail address, will be effective on next business day.

Q10.5 How can I modify my e-mail address and mobile phone number of CyberAlert?

System administrator can update your e-mail address and mobile phone number in “User Maintenance” function.

Q10.6 Is CyberAlert a free service?

CyberAlert service in email is provided free of charge, and during the promotional period, monthly charges for CyberAlert in SMS will also be waived.

11. Corporate Cyberbanking Forms

- (CCB008) Request for New Personal Identification Number (PIN) (A4)*

* Please sign on the form with your authorised signature.

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